Safety Guidelines

Up-to-date vaccinations

All pets must have current vaccinations appropriate for their species and age. Providers may request proof of vaccination before accepting a booking.

Health disclosure

Pet owners must disclose any existing medical conditions, behavioral issues, allergies, or medications before the service begins.

Emergency contacts

Always provide an emergency contact and your preferred veterinary clinic when booking. Providers must be able to reach you within 30 minutes.

Flea and parasite-free

Pets must be treated for fleas and ticks before attending any group service such as daycare, boarding, or group training.

Appropriate temperament

Aggressive pets must be declared upfront. Providers have the right to decline service for the safety of other animals and staff.

Identity verification

All providers must complete our identity verification process before their listings go live. This includes a valid government-issued ID.

Safe environment

Providers offering home-based services must ensure their space is secure, free of hazards, and appropriate for the pets in their care.

Capacity limits

Providers must not take on more pets than they can safely manage. Overloading is a violation of our safety standards.

Emergency preparedness

Providers must have a plan for pet emergencies including knowledge of the nearest veterinary clinic and basic first aid.

No unauthorized substances

The use of sedatives, tranquilizers, or any non-prescribed medication on pets without explicit written consent from the owner is strictly prohibited.

Respectful communication

All interactions on Hayoppy — messages, reviews, forum posts — must be respectful. Harassment, threats, and abusive language will result in immediate account suspension.

Honest reviews

Reviews must be based on genuine experiences. Fake reviews, whether positive or negative, are a violation of our terms and will be removed.

No off-platform payments

All payments must go through the Hayoppy platform. Accepting off-platform payments removes safety protections for both parties.

Privacy protection

Do not share personal information of other users — addresses, phone numbers, or photos — outside of the platform without explicit consent.