Privacy Policy
How we collect, use, and protect your personal information
Last updated: June 2026
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Hayoppy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website at hayoppy.com and any related mobile applications. Please read this policy carefully. By using Hayoppy, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
Information you provide directly
- Full name, email address, and password when you create an account
- Profile information including profile photo, bio, and location
- Pet profiles including name, breed, age, medical history, and photos
- Payment information (processed securely by PayMongo โ we do not store card details)
- Messages sent through our platform
- Reviews and ratings you submit
- Information provided when contacting our support team
Information collected automatically
- IP address, browser type, and operating system
- Pages visited, time spent, and links clicked
- Device identifiers and mobile network information
- Location data (if you grant permission)
- Cookies and similar tracking technologies
2 How We Use Your Data
Service delivery
To create and manage your account, process bookings, and facilitate payments.
Communications
To send booking confirmations, reminders, and important service updates.
Safety & security
To verify identities, detect fraud, and enforce our community guidelines.
Platform improvement
To analyze usage patterns and improve the functionality of our platform.
Marketing
To send promotional content and offers โ you can opt out at any time.
Legal compliance
To comply with applicable Philippine laws and respond to legal requests.
4 Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes. Transaction records are retained for 7 years in accordance with Philippine tax regulations.
5 Your Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the following rights:
Right to access
Request a copy of the personal data we hold about you.
Right to rectification
Request correction of inaccurate or incomplete data.
Right to erasure
Request deletion of your personal data.
Right to object
Object to processing of your data for marketing purposes.
Right to portability
Receive your data in a structured, machine-readable format.
Right to restrict
Request restriction of processing in certain circumstances.
To exercise any of these rights, email us at privacy@hayoppy.com. We will respond within 15 business days.
7 Security
We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and to never share your login credentials.
8 Children's Privacy
Hayoppy is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@hayoppy.com and we will delete it promptly.
9 Contact Us
For privacy-related questions, requests, or concerns, contact our Data Privacy Officer:
Last updated: June 2026 ยท Effective: June 2026