Frequently Asked Questions

Browse verified providers on our platform, read reviews from other pet owners, and check each provider's credentials and response rate before booking.

Cancellations made 48 hours before the service start time receive a full refund. Late cancellations may incur a fee depending on the provider's policy.

Yes. All providers go through an identity verification process. Business accounts are additionally verified for permits and credentials.

We accept GCash, Maya, major credit/debit cards, and bank transfers through our secure payment partner PayMongo.

Yes, you can add multiple pets to your profile and include them in a single booking where the service supports it.

Create an account, select "I'm a provider", fill out your profile and service details, and submit for review. Approval typically takes 1-2 business days.

Payments are released to your registered account within 3-5 business days after a booking is marked complete.

Independent sitters are charged a 15% platform fee per booking. Business accounts pay a monthly subscription with no per-booking fees.

Yes, you have full control over your pricing. You can set base rates, add-ons, and holiday surcharges.

Yes! We currently serve providers and pet owners across Luzon, with expansion to Visayas and Mindanao underway.

You can reach us through the Contact page, or email us at support@hayoppy.com. We respond within 24 hours on business days.

Yes, creating an account and browsing services is completely free for pet owners. You only pay for the services you book.